Effective Date:
At Style Cycle, we want every rental experience to be enjoyable and worry-free. This policy explains how we help resolve disputes and handle refunds when things don’t go as planned.
By using our Platform, you agree to this Policy, in addition to our Terms of Service.
1. How Disputes Are Handled
If an issue arises (such as an item arriving damaged, missing, or not matching the description), the Renter and Lender should first attempt to communicate and resolve the matter directly through the Platform messaging system.
If you are unable to resolve the issue within 48 hours, you can raise a formal dispute with Style Cycle by contacting our support team at info@stylecycle.com.au.
We require the following information:
Details of the issue
Photos (where relevant)
Communication between both parties (if any)
2. Style Cycle’s Role
Style Cycle acts as a neutral facilitator to help resolve disputes between users. We do not own or inspect items listed by Lenders but will assess disputes based on:
Evidence provided by both parties
The original listing description
The condition of the item upon delivery or pickup
Our team may make a determination at our sole discretion.
3. When a Refund May Be Issued
Refunds (full or partial) may be issued if:
The rented item is significantly different from its listing description.
The item is damaged, stained, or unusable at the time of delivery.
The item is not delivered or made available to the Renter as agreed.
The rental is canceled by the Lender before the rental start date without an acceptable reason.
4. Refund Method
Refunds will be processed back to the original payment method.
Style Cycle’s service fees are non-refundable unless we determine otherwise.
Refunds may take 5–10 business days depending on your bank.
5. When Refunds May Not Be Issued
Refunds will generally not be issued if:
The Renter changes their mind after booking.
The Renter damages the item during the rental period (damage fees may apply).
The Renter fails to return the item by the agreed return date (late fees may apply).
6. Damage, Loss, and Late Return Policy
Renters are responsible for the care of items during the rental period.
If an item is damaged or lost, Renters may be required to pay compensation, as assessed by the Lender and Style Cycle.
If an item is returned late, late fees may be charged according to our Late Fees Policy.
7. Limitation of Liability
While we do our best to assist, Style Cycle is not responsible for the condition, quality, legality, or authenticity of items rented through the Platform.
All users must act honestly and respectfully under our Terms of Service.
8. Contact Us
If you have any questions about this policy or need to lodge a dispute, please contact us at: info@stylecycle.com.au.